Simply’s Return Policy

The goal of Simply’s return policy is to have an easy-to-understand policy that ensures purchase satisfaction and enables continuing mutually-beneficial customer relationships. Most items can be returned without any restocking fee within 30 days of purchase. They must be complete and in resalable condition.

There are 3 questions we ask when processing a return:

1. Is it a returnable item?

Due to copyright laws, health concerns or usability & practical concerns, we are unable to offer returns on the following: completed labour (setups, installation, data transfers or completed 1-on-1 training), special-order items, iPhones, Apple build-to-order computers, clearance or final-sale items, opened software, opened in-ear audio products, opened storage media (CDs, DVDs, flash memory, etc.), opened consumables (paper, printer inks and toners), leased items, and opened AppleCare. Opened AppleCare may be refunded only at the sole discretion of Apple Canada. To speak to Apple to request a refund on opened AppleCare, please call 1-800-263-3394. Leased items are bound by their original contract.

2. How long has it been since the product was purchased?

The following are items that can be returned within 14 days: computers that are not Apple build-to-order, displays, printers, camcorders, digital cameras, cellular and wireless devices, iPods, and iPads. Everything else we offer may be returned within 30 days.

3. Has the item been opened?

If an item has not been opened, and meets the criteria above, we will provide a full refund as detailed in Method of Payment below. If an item other than a computer or iPad has been opened but is in perfect, complete, resalable condition, we will provide a full refund as detailed in Method of Payment below. For computers and iPads which are opened but remain in perfect, complete, resalable condition there are two options:

  1. Pay a 15% restocking fee, with the remainder refunded as per Method of Payment below.
  2. Receive the full amount (no restocking fee) applied to a Simply card.

If an item has been opened and is missing box, packaging or accessories, or we determine it is not in good, resalable condition, a minimum 15% restocking fee applies. The remainder of purchase amount after restocking fee will be refunded as detailed inMethod of Payment below. If the original purchase included a free offer or gift item such as software or a Simply card, the free item must be returned in resalable condition or reimbursement made to for the cost. For example, a Simply card must be returned unused and still valid for the original amount.

Method of Payment

Store credits are issued on a Simply card. Refunds are issued on the original method of payment or on a Simply card. For refunds to a credit or debit card, only the identical card used to make the original purchase will be credited with the refund. To protect our customers, card refunds require the card bearer be present. We reserve the right to request photo ID when crediting a card. For debit cards, banks often limit refunds to around $300. If a debit refund in the full amount is not possible for this reason, will mail you a cheque for the refund amount (please allow 7 days). Simply cannot provide cash refunds over $100. Instead, we will mail you a cheque for the refund amount (please allow 7 days).