The Administrator of the following plans is Simply Financial Services Inc. At its sole option, may elect to repair, rebuild, or replace the defective device in whole or in part, to restore normal functions. It may also use genuine Apple parts, refurbished parts, or third-party parts equivalent to new in performance and reliability to repair or rebuild the defective device.
Unexpected Event Protection (Guaranteed Service Fee Plan)
The Guaranteed Service Fee (GSF) Plan provides parts and labour repairs for a guaranteed fee for a new Mac or a new iPad or a new Apple Watch or an iPhone after unintentional damage has occurred which is not covered by other warranties. It commences immediately from the invoice date and continues for as long as your account is in good standing, and terminates at the end of the term specified on the original sales invoice or upon the expiry of this agreement, whichever is soonest. GSF coverage only applies to operational or mechanical failure caused by mishandling that is the result of an unexpected and unintentional external event (e.g. drops and liquid contact) that arises from your normal daily usage of the Equipment as intended for such Equipment. GSF coverage does not cover theft of all or part of the Equipment, or cosmetic damage, or normal wear and tear or reckless conduct associated with handling and use of the Equipment.
The Equipment is eligible for a maximum two (2) GSF events during the term of this Agreement. On first GSF event the Plan agrees to repair the Equipment for the following fixed fee: $129.99 for a Mac or $129.99 for an iPhone ($39.99 on display only repair) or $49.99 for an iPad, or $89.99 for an Apple Watch plus applicable tax. On the second GSF event the Plan agrees to repair the Equipment for the following fixed fee: $259.99 for a Mac, or $129.99 for an iPhone, or $99.99 for an iPad, or $89.99 for an Apple Watch plus applicable tax.
A “GSF event” is defined as an occasion when the Equipment is brought into a service centre for servicing the damage caused by mishandling and not covered by other warranties. You may be asked to provide an explanation of where and when the accident occurred with a detailed description of the actual event. The claim will be denied if you fail to pay a service fee or fail to provide information relating to the accident when asked.
The Extended Warranty Plan provides extended parts and labour warranty coverage for the Mac or iPad, and a monitor when purchased on the same invoice as the Mac. It commences immediately following the expiry of the Apple one-year limited warranty, and terminates at the end of the term specified on the original sales invoice.
This plan does not include software support, telephone support, and coverage for other products, including iPhone.
No Lemon Guarantee
If the device had three previous repairs to a major component (eg. logic board), and requires a fourth covered major repair, we’ll choose to provide a replacement device that is equal or better, or issue a credit for the current replacement value. If the device was purchased new within 90 days of the fourth service claim, a new device that is equal or better will be provided as a replacement.